How the Employee Assistance Programme can help you
Someone to speak to 24/7 
Problems rarely stick to the 9 to 5 – everything can seem more overwhelming during unsociable hours. That’s why our lines are open round-the-clock, so you can talk anything through when you need it most.
Qualified counsellors 
All our counsellors are British Association of Counselling and Psychotherapy (BACP) accredited. They can provide in-the-moment support and, if deemed appropriate following a clinical assessment, up to eight sessions of counselling (Solution Focused Brief Therapy) per year.
Online resources 
Find advice, articles and videos on topics from relationships and childcare to bereavement. There is also preventative care support, via wellbeing assessments, that cover matters like diet, stress, sleep, and short videos on useful areas like healthy heart, women’s health, and exercise.
What features does the EAP have?
Everyday family life
Everyday family life Our EAP can help with the daily challenges of raising a family, from parenting and schooling to peer pressure and finding a healthy work/life balance.
Managing your money
Managing your money The EAP offers free, confidential help with any money matters, such as budgeting, credit cards, pensions or savings.
Their counsellors can shine a light on debt too – talking you through your worries and explaining solutions such as a Debt Management Plan, debt or loan consolidation, an Individual Voluntary Arrangement (IVA) or other options. Available Monday to Friday, 8am to 8pm and Saturday, 9am to 3pm.
Legal advice at any hour of the day or night
Legal advice at any hour of the day or night Through the EAP helpline, a qualified legal adviser is only ever a phone call away. They can help with a range of concerns, such as housing and tenancy issues, wills and probate, motoring, consumer rights, family law and more.
Sorting through work worries
Sorting through work worries How can you go about moving to a different role? What’s the best way to build work relationships? How do you manage work pressures and deadlines?
If your work-related worries are piling up, our EAP can help you sort through them. They can support with common worries and stress, as well as help returning to work after a break, because of parental leave or an illness.
Dealing with difficult relationships
Dealing with difficult relationships How we get on with the people around us has a huge effect on our lives. Whether it’s a divorce or separation, or conflict with a relative, friend or colleague, when a relationship becomes strained, the EAP can help. You’ll find guidance and advice to help you through.
A helping hand through those big moments in life
Starting a family
Pregnancy, birth and adoption can all be times of worry and uncertainty. But the EAP counsellors can offer advice on preparing to welcome your new arrivals into the family.
Buying a property
There are many moving parts to buying a new home, especially if you’re selling at the same time. The EAP's advisers can be there to guide you through the process.
Retiring
The move into retirement can be a tricky time for some. It might help to talk about adapting to your new financial status or adjusting emotionally to the next phase of your life.
Someone to turn to in difficult times
Personal issues
Personal issues Whatever you’re going through, including divorce, abuse or discrimination, you don’t have to face it alone. You can talk to our trained counsellors about any personal issues, no matter how sensitive, in total confidence.
Illness and injury
Illness and injury These can disrupt everyday life, throw out long-term plans and hit your finances, whether it’s you or someone close to you. The EAP can lend support and guidance, whatever the future holds.
Family upheaval
Family upheaval Disputes and rifts, a death in the family, or caring for relatives could put you under huge strain. The EAP counsellors can discuss any of these topics with the sensitivity they need.
Am I eligible to use the EAP?
Since your employer has a Group Protection policy with us, you can use our EAP whether you’re insured or not. To be eligible, you’ll need to live permanently in Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.
Just be aware that the EAP is a non-contractual benefit that Aviva could change or withdraw at any time.
How can you access our EAP?
Call us at any time on 0800 015 5630
Calls are free from UK landlines and mobile phones. Everything you say is confidential unless HealthHero believe there’s a risk of serious harm to anyone, and they may take appropriate action if needed.
To access our online advice, articles, webinars and videos, create your account using the steps below.
- Go to create an account on the HealthHero website
- Enter your activation code AVIVAPROTECTION and follow the steps to register that you’re with Aviva
- Put in the registration code AVIVAPROTECTION when asked
- Add additional information including your email address (this will be your login) and password
- Check your email for a One-Time Passcode (OTP) to finish setting up your account.
Useful resources - download Useful resources
Need any help?
If you have questions about accessing this service, speak to your employer or HR team.
If you're an employer, please contact your usual Aviva Account Manager or Financial Adviser.