Group Life Insurance

How to make a claim

It’s quick and easy to make a Group Life claim – and there’s usually no need to send us the original death certificate. Simply complete the online claims form.

If the claim is under a Master Trust scheme, you will need to submit a paper Master Trust claim form.

What we need from you each year

When it comes to your scheme anniversary, if you have a financial adviser, they will contact you when it's time to send an up-to-date list of members. If you don't have a financial adviser, we will contact you directly for this information.

Keeping scheme data up to date helps us ensure we can provide you with the right cover.

The information we need at each anniversary date for all insured members must include:

• Name
• Gender
• Date of birth
• Salary, earnings or benefit
• Occupation
• Work location (including postcode)
• Policy category (if more than one is covered)
• Date of joining (for any new member)
• Long term absentees
• Date of leaving for any member who has left the policy or is leaving the policy
• Any other relevant information such as members who are located overseas.

Useful documents

These are the latest versions, please check your policy schedule and documentation to see which specific documents and versions apply to your policy.

If you can’t find the specific documents relating to your policy here, please email us at: groupprotection@aviva.com  and we’ll send them over to you.