Welcome to Aviva Group Income Protection
This is your one-stop shop for information about your Group Income Protection policy with us
Your Group Income Protection policy can give your employees financial support if they’re absent from work long term, due to an illness or injury. This money could take some of the added pressures off your employee, so they can focus on getting well.
What does your Group Income Protection policy provide?
With your Group Income Protection policy, we’ll cover a percentage of your employees’ gross taxable earnings if they can’t work due to illness or injury. The amount covered can be found in your policy schedule document.
Long-term absence can often mean significant costs for your business. So, when one of your employees can’t work, an Aviva case manager will work closely with them to offer a tailored rehabilitation plan and early intervention support, to help them make a safe and timely return to work.
For full contractual details of your cover, please see your:
Why is Aviva Group Income Protection good for your business?
Dedicated help and support through our effective claims pathway
Looking after employees with a Group Income Protection Policy is about more than simply making and paying a claim. We understand that every employee’s situation is unique, so our dedicated pathways offer a tailored approach, giving access to clinical experts, bespoke rehabilitation plans and a dedicated case manager. Our tailored pathways apply to every claim and we have dedicated pathways for cancer, mental health, Covid-19 and musculoskeletal issues. In 2023, Aviva paid out more than £116 million in Group Income Protection claims.
You’ve enhanced your employee benefits package
This shows real commitment to your workforce. We believe Group Income Protection and the wellbeing benefits it offers can make your business stand out when it comes to today’s difficult recruitment and retention environment. Discover your wellbeing services.
These wellbeing services are non-contractual benefits that Aviva can change or withdraw at any time.
Making a claim
It's easy to make a claim on a Group Income Protection policy. Here's what you'll need to do:
Tell us about an employee's absence
Let us know if an employee is off sick for four weeks or more. You can do this by calling us on 0800 142 2377. Lines are open Monday - Friday 9:00am to 5:00pm. Or use our online claim form.
We'll then assign a case manager to your claim.
The case manager will work with them
The case manager will speak to your employee about their absence. They’ll need evidence of your employee’s medical condition, including its severity, how long it has existed and how it affects them.
Depending on the reason, they’ll arrange a meeting with our clinicians. They may recommend workplace changes or treatments such as physiotherapy to help them return to work.
They'll assess the claim
The case manager will carry out a financial and medical assessment of your employee. They'll then make a decision about the claim and share it with you.
What we need from you each year
When it comes to your scheme anniversary, if you have a financial adviser, they will contact you when it's time to send an up-to-date list of members. If you don't have a financial adviser, we will contact you directly for this information.
Keeping scheme data up to date helps us ensure we can provide you with the right cover.
The information we need at each anniversary date for all insured members must include:
- Name
- Gender
- Date of birth
- Salary, earnings or benefit
- Occupation
- Work location (including postcode)
- Policy category (if more than one is covered)
- Date of joining (for any new member)
- Long term absentees
- Date of leaving for any member who has left the policy or is leaving the policy
- Any other relevant information such as members who are located overseas
- Employer pension contributions (if covered)
- Employee pension contributions (if covered)
- National insurance contributions (if covered)
Useful documents
These are the latest versions, please check your policy schedule and documentation to see which specific documents and versions apply to your policy.
If you can’t find the specific documents relating to your policy here, please email us at: groupprotection@aviva.com and we’ll send them over to you.
Guides and brochures suitable for all policies
My policy was bought offline
My policy was bought online
I have a Flexible Benefits policy
Need any help?
Claims and early intervention support
0800 142 2377
Monday to Friday: 9:00am - 5:00pm
Email: groupipclaims@aviva.com
Online claims form: start your claim online
Our opening hours are Monday to Friday, between 9.00am and 5.00pm. For your protection and ours, calls to and from Aviva may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free of charge. Calls from outside the UK may be charged at international rates.