Employee Assistance Programme (EAP)
What is it?
Designed to help your employees to stay happy and healthy, the Employee Assistance Programme can offer valuable support in all areas of their lives, such as coping with pressures at work, relationship breakdowns, or money worries. The service is provided by Care first and is open to all employees, even if they are not covered by your Group Income Protection policy.
What are the features of the EAP?
24/7 counselling helpline
The Employee Assistance Programme includes access to a 24/7 helpline for in-the-moment support. Your employees can talk to qualified counsellors from the British Association of Counselling and Psychotherapy (BACP), about any personal issues they may have.
Information Specialist service
The programme's information services can equip your employees with essential knowledge to help them address everyday challenges at work or in their personal life. They aim to answer queries and offer immediate help, if necessary they will refer your employee to a BACP counsellor.
Online Resources
Employees can also access online resources with advice, articles and webinars on everyday topics, from relationships and childcare to bereavement.
Qualified counsellors
Your employees can talk to BACP accredited counsellors, who can provide in-the-moment advice and support to help them work through their concerns and deal with anxiety or stresses with short-term solution focused therapy. If counselling is clinically appropriate, the EAP offers up to eight counselling sessions a year.
How can my employees access this service?
The Employee Assistance Programme is available 24 hours a day, 365 days a year on 0800 015 5630*
The Information Specialist service is available Monday – Friday 8am to 8pm.
The Counselling helpline is available 24 hours a day, 7 days a week.
*Calls to this number are free of charge from UK landlines and mobile phones. Calls are confidential unless Care first believe there is a risk of serious harm to anyone and they may take appropriate action if needed.
To access online resources, including advice, articles and webinars on a variety of everyday topics, go to eap-carefirst.com and use the login details provided below:
Username: lifestyle1234
Password: carefirst
The EAP is provided by Care first and is offered to all your employees, regardless of whether or not they are covered under our Group Income Protection policy.
The EAP is a non-contractual service that Aviva can change or withdraw at any time. This service is available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.
How can I launch this service?
Making sure your people know about wellbeing services is almost as valuable as the services themselves. That’s why we go the extra mile to make sure you have the tools you need to tell your employees what’s out there to help them in an engaging, informative way.
Our Employer Hub is a central place where you can find all the tools and materials you need to launch these services to your employees.
We've provided below our EAP engagement support materials. These include posters, flyers and email templates to share with your employees.
Employee hub
Your employees can also access their own employee hub. This gives them all the information they need on the wellbeing services available to them, you can share the below link with your employees.
Need any help?
If you have any questions about the EAP, please speak to your usual Aviva account manager or financial adviser.