Email us a general enquiry

Tell us how we can help

Please note that completing this form doesn't automatically update your cover. We will email or call you to confirm if any changes requested can be made to our policy.

If you have a general query, please refer to our frequently asked questions or to your policy T&Cs.

If you are still unable to find an answer to your query, please complete the below form and we’ll respond to you by email within 48 hours.

Changes to your policy

If you would like to update us or make changes to your medical conditions, you can request a call back. If you would like to extend your trip length, please call 0800 158 2689 and select option 4 for upgrades.

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Your details

For example: "I would like to know if I am covered for winter sports."

For example: "I would like a response by email with an answer to my question."

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