Travel policy frequently asked questions (FAQs)

Answers to commonly asked questions about our cover

We know you may have some questions on your cover and we have made it easy for you to find some answers based on common customer questions. To save you waiting on our reply take a look below.

If your question is not answered below, please complete the form and we will respond to you by call or email within 48 hours.

Please note: If you would like to update us or make changes to your medical conditions, please call 0800 158 2688. If you would like to extend your trip length, please call 0800 158 2689 and select option 4 for upgrades as we cannot complete this form.

Am I covered to cancel if I test positive for COVID-19?

Am I covered if I get COVID-19 while on holiday?

Am I covered for cruise holidays?

Are my partner and/or children covered under my insurance policy?

Can I upgrade the length of cover for my trip?

I need proof of my insurance policy where can I get this?

Does my travel insurance cover a cancelled flight?

Does my travel insurance cover strikes?

If I miss my flight due to delays at/by the airport, am I covered?

Not found what you're looking for?

If your query is not answered in the above questions, please send us your enquiry online below and we’ll respond to you by email within 48 hours.

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