Home Insurance frequently asked questions

Find answers here

Why is my home insurance renewal price different?

I didn’t make any changes, why has my premium changed?

Will the new guidelines mean my renewal price will come down?

Does this mean you've been overcharging me for years?

I found a cheaper premium with another provider; can you beat it?

What are the new FCA regulations about?

Are you, and other providers, increasing premiums to cover the cost of the new rules?

Does this renewal have a loyalty penalty on it?

I got a new quote from you online which is cheaper than my renewal price – is this still allowed? Isn't this an example of price walking?

Does this affect the complaint I previously raised about my renewal price?

Should I shop around for a better quote from other providers?

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