When you think ahead to your retirement, it can feel like there’s a lot to consider - how much you can afford to save right now and the sort of income you might need when you retire. Whatever stage of pension planning you’re at, the sooner you start saving, the more likely you are to be able to enjoy the kind of retirement you want.
For active members, each month pension contributions from your salary will automatically be invested in your pension. You can increase your contributions to try and reach your saving goals sooner - our retirement planning tools can help you see what impact making a change to your pension contributions now, could have later in life.
The value of your pension savings is not guaranteed and can go down as well as up. You could get back less than the amount paid in.
Mercer Master Trust brings you Mercer Money
Your pension scheme is part of the Mercer Master Trust and is administered by Aviva. This gives you access to Mercer Money. This is the gateway to your pension scheme and links directly to your pension savings account with Aviva.
Mercer Money can help you get to grips with your wider finances too. It uses Open Banking to let you bring all your financial information, including details of all your other pension pots, together in one place. This, along with the app's retirement modelling, budgeting and spending analysis tools, can really help you feel more in control of your day-to-day and long-term finances.
How the Mercer Master Trust is run
Four key parties are involved in financing, managing and running the Mercer Master Trust:
- Your employer – Your employer has chosen the Mercer Master Trust as your workplace pension scheme and contributes to it for you.
- Independent Trustees – The Mercer Master Trust is managed by the Mercer Master Trust Trustee Board, this is made up of independent professional trustees. The Trustee Board has a duty to manage the Mercer Master Trust in the best interests of you and your dependents and in accordance with the rules. This includes confirming that the Mercer Master Trust offers its members value for money. The Mercer Trust Trustee Board oversees and monitors all of the investment funds to ensure they are meeting the objectives set for them.
- Mercer Limited – Mercer is responsible for running the Mercer Master Trust. This includes ensuring it is financially sustainable and appointing and managing all of the key providers, including the Mercer Master Trust administrator. In addition, the Trustees have appointed Mercer as the Mercer Master Trust investment manager.
- Aviva Life & Pensions UK Limited– Aviva is the Mercer Master Trust administrator. It manages your pension savings account from day-to-day. Aviva’s duties include processing contributions to your pension savings, arranging investment fund switches and communicating with you from time to time on behalf of Mercer.
Documents
You can find further information about your pension savings in these documents. These documents may be updated from time to time – you can find the version date of each document at the bottom of the last page. If you require a previous version of a document, please get in touch.
This provides some additional information about pension saving.
This guide tells you how the Mercer Master Trust works and the benefits you can choose when you retire.
This guide explains how you can invest your pension savings.
This describes how the Mercer Master Trust Trustees use members' personal data.
The chairs annual governance statement
Important information
This site does not provide financial advice. For financial advice please consult an authorised financial adviser. You may be charged for this, but the advice will be tailored to your personal circumstances.
MoneyHelper
MoneyHelper is a government-backed service that provides free guidance and access to information to help people make effective financial decisions at all stages of life. The MoneyHelper service won't tell you what you should do, but it will provide you with information to help you understand your options.
Got a question? We're here to help
If you have any queries, you can contact your dedicated Customer Services teams.
Who to Contact
Mercer Master Trust administration team - for questions relating to your pension savings in the Mercer Master Trust
Email:mymoney.questions@aviva.com
Tel: 0800 404 6317 (Lines are open 8:00am - 5:30pm, weekdays)
Calls may be recorded and monitored to improve service.
Please note Aviva cannot provide financial advice.
Mercer money support team - for questions relating to the Mercer Money app or website
Email: Money@mercer.com
Tel: 0330 808 9426 (Lines are open 9:00am - 5:00pm, weekdays)