Find answers here
When does my policy start, end or renew? Show more Show less
This information can be found on your policy documents which should be reviewed alongside your policy booklet. If you are already registered for self-service you can access your policy here. If you are not registered or can’t log in, use our policy documents request form to get a copy of your policy documents.
How do I check what covers are on my policy/what I am covered for? Show more Show less
You can find details of your policy covers on your policy documents which should be reviewed alongside your policy booklet. If you are already registered for self-service you can access your policy here. If you are not registered or can’t log in, use our policy documents request form to get a copy of your policy documents.
What personal and property details are noted on my policy? Show more Show less
You can find all your personal and property details in your policy documents which should be reviewed alongside your policy booklet. If you are already registered for self-service you can access your policy here. If you are not registered or can’t log in, use our policy documents request form to get a copy of your policy documents.
How do I check my payment information? Show more Show less
You can find your payment details in your policy documents. If you are already registered for self-service you can access your policy here. If you are not registered or can’t log in, use our policy documents request form to get a copy of your policy documents.
Alternatively, you may be able to find the information on your bank statements / online banking – look for AIL Barclays Insurance.
Can you send me documents and when will I receive them? Show more Show less
If you have contacted us to request documents in the post, they can take 10 working days to arrive with you. If you are already registered for self-service you can access your policy here. If you are not registered or can’t log in, use our policy documents request form to get a copy of your policy documents, which will be sent to you by email.
Still have questions?
If your query is not answered in the frequently asked questions above, please send us your enquiry online below and we’ll respond to you by email within 48 hours.