Home Insurance frequently asked questions

This information can be found on your policy documents which should be reviewed alongside your policy booklet. If you are already registered for self-service you can access your policy here. If you are not registered or can’t log in, use our policy documents request form to get a copy of your policy documents.

You can find details of your policy covers on your policy documents which should be reviewed alongside your policy booklet. If you are already registered for self-service you can access your policy here. If you are not registered or can’t log in, use our policy documents request form to get a copy of your policy documents.

You can find all your personal and property details in your policy documents which should be reviewed alongside your policy booklet. If you are already registered for self-service you can access your policy here. If you are not registered or can’t log in, use our policy documents request form to get a copy of your policy documents.

You can find your payment details in your policy documents. If you are already registered for self-service you can access your policy here. If you are not registered or can’t log in, use our policy documents request form to get a copy of your policy documents.

Alternatively, you may be able to find the information on your bank statements / online banking – look for AIL Barclays Insurance.

If you have contacted us to request documents in the post, they can take 10 working days to arrive with you. If you are already registered for self-service you can access your policy here. If you are not registered or can’t log in, use our policy documents request form to get a copy of your policy documents, which will be sent to you by email.