RedArc
What is RedArc?
RedArc is a nurse advice and support service - it's available to your insured employees who make a claim through their Group Critical Illness cover. The service offers insured employees and their families long-term practical and emotional support over the telephone from a dedicated Personal Nurse. It's completely confidential and RedArc won't pass any information to any third party without the employee's consent.
Your employees get a dedicated Personal Nurse
RedArc will assign a dedicated Personal Nurse to your employee. All RedArc nurses are experienced, registered nurses with first-hand experience in supporting people with critical illnesses. They will provide long-term, one-on-one telephone support for as long as it’s needed.
The Personal Nurse will help your employee to understand their diagnosis. They'll also listen to any worries and concerns they may have and offer advice on dealing with their situation. The Personal Nurse will aim to remove any insecurities or fears your employee may be experiencing in relation to their diagnosis - and they'll also help in understanding how to use and benefit from all the support that's available to them.
Tailored support, therapies and a face to face second opinion
RedArc nurses tailor their support to meet the needs of each employee and their family, such as helping them to understand their diagnosis and all its implications. They can help them prepare questions for doctors, so your employee can get the answers they need. They can also help them to cope emotionally.
It may be that your employee needs more support, and if that's the case, their Personal Nurse can also arrange this, drawing on a wide range of services. For example, they can arrange a course of assessed external therapy (such as counselling, CBT, complementary therapy), or practical help at home. All of this is focused on your employees' individual needs and circumstances.
Their Personal Nurse can also arrange a face-to-face second medical opinion with a UK specialist consultant. After the consultation, your employee will receive a detailed report and their Personal Nurse can help explain exactly what it all means, discuss options, next steps and provide the emotional support needed for them and their family.
How can my employees access this?
Everyone deals with a critical illness diagnosis differently, so when your employee feels ready to talk they can call RedArc on: 01244 625180 quoting ‘AVIVA GCI’.
Lines are open Monday to Friday, 9am – 5pm.
Standard call charges apply.
Recommendations and treatment advice are in line with UK NICE (National Institute for Health and Care Excellence) guidelines.
This service is a non-contractual benefit Aviva can change or withdraw at any time.
RedArc is available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.
How can I promote this service?
Making sure your people know about wellbeing services is almost as valuable as the services themselves. That’s why we go the extra mile to make sure you have the tools you need to tell your employees what’s out there to help them in an engaging, informative way.
To help you, we’ve prepared our engagement support materials. These include posters, flyers and email templates to share with your employees.
Employee hub
Your employees can also access their own employee hub. This gives them all the information they need on the wellbeing services available to them. You can share the below link with your employees.
Need any help?
If you have any questions about RedArc, please speak to your usual Aviva account manager or financial adviser.