Frequently asked questions about changes to your policy

We are making changes to your current terms and conditions and need to notify you.

You can find full information on the changes being made to your travel insurance by logging into your Barclays app or online banking.

From 19 June 2023, you will be able to service your travel insurance digitally via your Barclays app or online banking.

If you need to make any changes to your travel insurance before that date, please visit here and use the help and support link at the bottom of the page for our online assistant.

You can cancel your travel pack via your Barclays app, online or by visiting your local branch.

We will cover any medical conditions that we have previously accepted in writing for any trips you have booked prior to 19 June 2023, that take place before 18 June 2024.

If that trip takes place after 18 June 2024, you will need a pre-existing conditions upgrade to be covered on that trip.

Any trips you book after 19 June 2023, you will need a pre-existing conditions upgrade – you can get a quote in your Barclays app or online, to see if we can cover those conditions for that trip from 19 June 2023.

Pre-existing conditions upgrades will cover you for your medical conditions for a 12 month period.

If you are unsure of the current level of medical cover you have, please visit here and use the help and support link at the bottom of the page for our online assistant.

You can request a copy of your most recent medical screening decisions here.

By introducing a chargeable medical upgrade we will now cover a broader range of conditions, so you may find that we can now consider cover all of your medical conditions. From 19 June 2023, you can get a quote via your Barclays app or online for a pre-existing conditions upgrade.

You will not be able to get a quote for any upgrade online before 19 June 2023.

From this date onward you will be able to fully service your travel policy in your Barclays app and online.

If there are any new conditions you need to tell us about before that date, please visit here and use the help and support link at the bottom of the page for our online assistant.

Trip Extensions

If you have purchased an upgrade for a planned trip that will last more than 31 days, this upgrade will remain in force.

Increased Cancellation

As the policy limit is increasing from 19 June 2023, there will no longer be a need for you to hold this upgrade. From this date we will remove this upgrade and contact you separately with confirmation and a proportionate refund for time no longer required.

Enhanced Baggage

If you have purchased an upgrade to increase the baggage limits for a planned trip, this upgrade will remain in force.

If you need to make amendments to any remaining upgrades before these trips take place, please visit here and use the help and support link at the bottom of the page for our online assistant.