Policy due to renew?

Online support

A guide to policy renewal amendments

I want to cancel my policy before renewal

You will need to login into your ‘MyInsurance’ account here. If you still need to register we have prepared a guide to help you here

  1. Head across to our login page here 
  2. Scroll down to find your policy then click on ‘cancel policy’ on the right hand side
  3. Scroll down to find ‘is this cancellation to be effective today?’ (if policy is to be cancelled from a date in the future select no and input date)
  4. Scroll down to reason for cancellation and select option from the drop down
  5. Scroll down and select ‘confirm cancellation’ on the right hand side
  6. Continue down to check any refund or payment due and confirm cancellation date is correct.
  7. Click continue to confirm and cancel
  8. Check payment details are correct
  9. Scroll down and click cancel my policy if all is correct
  10. The policy will then be cancelled from the requested date

Alternatively click here to speak to us digitally.

I want to cancel my policy from renewal

You will need to login into your ‘MyInsurance’ account here. If you still need to register, we have prepared a guide to help you here.

  1. Head across to our login page here.
  2. Scroll down to find your policy then click on ‘View details and renew’
  3. Scroll the bottom of the page and click ‘Cancel renewal’

Alternatively click here to speak to us digitally.

I need to make a change to my renewal

If you need to make changes or discuss any of the following:

  • Your personal details
  • Removal of personal belongings, cycle cover, home emergency, or legal cover
  • Request paper documents
  • Cancelling your policy
  • Make a claim
  • Make a complaint

Click here to speak to us digitally.

 

For changes to:

  • The cover for your buildings and/or contents
  • Details about your property and the people living there
  • Or for anything else not listed above

Please contact our customer services team at 0345 030 7622.

Lines are open Monday to Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm.

Calls to our 0345 numbers are charged at local rates dependent on network and usually included in inclusive minute plans. For our joint protection, telephone calls may be recorded and/or monitored.