Accessibility
Adapting our website to suit your needs
Online text size
To change the text size in your internet browser, or to magnify your screen, first go to the Settings menu in your browser. You’ll usually find the option to change the text size under Preferences, View or Appearance.
You can find more detailed guides for the most popular web browsers below.
Text-to-Speech
If you need text-to-speech support, screen reader or read-aloud software may help.
Most browsers have a text-to speech function in their Settings menu. Turn this on and your device will read out the on-screen text. This functionality is also known as read aloud, read mode or reader view.
Our website supports screen readers such as NVDA, VoiceOver and Narrator.
Online help from AbilityNet
AbilityNet have a range of resources aimed at making the web more accessible. They have step-by-step guides to adapt your phone, computer or tablet to make it easier to use online. For more information head to the AbilityNet My Computer My Way website
Get documents in a range of formats
We can send you documents in the following formats:
- Braille
- Large text
- Audio
Let us know what you need by contacting us. Once you've done this, your new documents will arrive within 15 - 20 days.
Tell us how we can support you
There may be times when you need extra support, like if you have accessibility needs or are going through a tough time at home.
Additional support is different for everyone. Here are some examples:
- you need us to speak slowly and clearly over the phone because of hearing difficulties
- you want us to be sensitive about a significant life event
- you use British Sign Language (BSL) and want us to use a BSL interpreter
Whatever your needs, let us know and we'll put changes in place for you wherever we can. You can also tell us if the support you need is permanent or temporary.
We'll add a note to your account so that when you contact us in the future, we'll already know what you need. And if anything changes, you can let us know.
Because we only record this information to give our customers better support, we won't use it to change policy terms or premiums at any point.