Request an address change on your policy

Am I covered for moving house?

Our contents insurance includes cover for your contents whilst being moved by professional removers from your existing home (provided we are already insuring your contents at this address) to your new permanent home (including temporary storage in a recognised storage depository for up to 7 days).

For cover limits and exclusions (such as money, jewellery and watches), please refer to your documents.

I need to cover my new property from the date of exchange but I’m not moving yet. Can I cover both properties?

We can continue to cover buildings and/or contents cover at your old property until you move into your new address. This would be for a maximum of 60 days and a charge of up to £55.00 plus Insurance Premium Tax (IPT) would apply to do so. Please complete the temporary cover question in your change of address request and let us know if this is something you would like us to arrange for you.

If you require cover for both the old address and the new address on the move date only, we can provide this cover at no additional charge.

This change will be based on the assumption that:

• There is not any new occupants in the property
• This is your main/permanent home
• Your new property will not be left unoccupied for more than 30 consecutive days
  
• Your new property is made from standard brick, stone or concrete walls and a tiled or slate roof
• Your new property is not a listed building
• The property, including any outbuildings, has not or is not suffering from any flooding due to external sources like river, sea or rainfall
• The property has not or is not suffering from subsidence, heave or landslip
• Your new property is in a good state of repair and will be kept in good repair at all times
• The only business use conducted at your property is for computer work, emails and phone calls or administration
  
• The property isn’t a mobile home or halls or residence

If you don't meet the criteria, you will need to call our customer service team on 0345 030 7767.

Once you have completed the information on this email form, we will reply by sending you an email quote. We aim to do this within 24 hours. No changes will be made to your policy, until you reply accepting the quote and confirming you want to proceed.