Home Exit frequently asked questions

Following a recent review of its product range, M&S Bank has made the decision to withdraw M&S Home Insurance provided by Aviva from sale. 

You can:

• Refer to your policy documents.
• You can view your policy documents using our home insurance online service, by visiting insuranceservicing.marksandspencer.com.
• Call the M&S Insurance Team on 0808 101 0842 

If you still require home insurance, you’ll need to find an alternative provider. You should arrange a new policy before this one ends, so you’re not without cover. Aviva Insurance Limited is the underwriter of your current policy, and they will contact you prior to your renewal date unless you have opted out of this request to share your data.  They will offer, subject to acceptance, a new quotation for the Aviva Signature policy which you can choose to accept or not. Please note that this Aviva policy will offer different cover to your current M&S Home Insurance policy. 

Remember you can compare different prices and levels of cover offered by alternative providers by searching online or via price comparison websites. If you are having difficulty finding insurance to suit your needs, the British Insurance Brokers Association (BIBA) may be able to help by directing you to an insurance broker. You can call BIBA on 0370 950 1790 or visit its website https://insurance.biba.org.uk/find-insurance.

Yes. Claims for incidents that occurred while your policy was active can still be made. Ongoing claims will continue to be managed as usual. Details are in your policy documents and at https://bank.marksandspencer.com/insurance/home-insurance/.

No, you don’t need to disclose this to your new provider.

Please call the M&S Home Insurance Team on 0808 101 0842 if you have any questions.

Yes, changes can be made up until your policy end date.

Your policy will not auto-renew. You’ll receive a letter confirming the end of your cover. Any Direct Debit or continuous payment arrangements will stop.

Aviva may contact you with a new quote unless you’ve opted out.