Request policy documents
Please ensure all information below is correct and only names and dates of birth of insured persons, as defined within your terms and conditions are added. Please not this is an automated system, all name(s) on your bank account need to match the name(s) on your passport(s). If they don’t match please call us:
- Aspects account customers: 0800 328 1563 and, following the pre-recorded message, press 2.
- Premier account customers: 0800 328 1562 and, following the pre-recorded message, press 2.
- Private banking customers: 0800 0927 568 and, following the pre-recorded message, press 2.
We will send you an email with your proof of insurance attached. To access your document you will be prompted for a security password which you will set up in the form below.
Please keep the password you use safe, as failure to use the correct password will mean you have to request this service again by completing a new form.
For your data security, we do not keep a note of your password and can not retrieve it if forgotten.
If you are an HSBC Gold Mastercard or Platinum Visa Card customer, you can no longer request proof of travel insurance online. Please call us at 0800 068 4263. After the pre-recorded message, press 2, then press 2 again to speak with a team member who will process your request.