Answers to commonly asked questions about our cover
We know you may have some questions on your cover and we have made it easy for you to find some answers based on common customer questions. To save you waiting on our reply take a look below.
If your question is not answered below, please complete the form and we will respond to you by call or email within 48 hours.
What happens if I already have a trip booked? Show more Show less
Any trips already booked and any new ones you are planning to take will be covered provided they start before 24 September 2025, subject to policy terms and conditions. If required, you can still purchase upgrades for these trips.
What happens if my trip starts on or after 24 September 2025? Show more Show less
You will still have cancellation cover until 24 September 2025, however you will need to arrange alternative travel insurance cover from this date.
How can I arrange alternative travel insurance cover? Show more Show less
You can find free, impartial advice on finding alternative cover from MoneyHelper or by calling 0800 138 7777.
Do I need to let HSBC or Aviva Insurance Limited know about my booked trips? Show more Show less
No. All the booking details will be checked if you need to make a claim as usual.
Do I need to tell you if my health changes? Show more Show less
You will need to tell Aviva Insurance Limited about changes in your medical condition(s) before you travel. This includes changes in your treatment, medication, or the diagnosis of new medical conditions. Contact details can be found in your policy documentation.
Just so you know, you won’t be covered if, at the time of booking your trip you:
- are on a waiting list for medical treatment as a hospital patient or under investigation for the declared medical condition or any other diagnosed or undiagnosed medical condition.
- have received a terminal prognosis.
- haven’t checked with your doctor if it’s safe for you to travel with your medical condition to your chosen destination.
Remember, this cover only applies to trips booked that start before 24 September 2025.
Can I continue an ongoing claim that’s likely to go past 23 September 2025? Show more Show less
Yes, if your valid claim continues past 23 September 2025, it will still be honoured.
What do I say if I’m asked if I’ve had insurance cancelled by a previous insurer? Show more Show less
As your card is being closed, this doesn’t apply, and you don’t need to disclose it to a new insurer.
Who do I contact if I need more information or to make a claim? Show more Show less
You can find this by visiting the travel hub.
Not found what you're looking for?
If your query is not answered in the above questions, please send us your enquiry online below and we’ll respond to you by email within 72 hours.
Changes to your Annual Worldwide Travel Insurance
The Travel Insurance that comes with your HSBC Gold Mastercard will stop on 23 September 2025, one year after your card closes.
- You will be covered for any trips, as long as they start before 24 September 2025 (subject to policy terms and conditions).
- You won’t be covered for any trips that start on or after 24 September 2025 and will need to make alternative travel insurance arrangements.
Aviva Insurance Limited are the insurers of your Annual Worldwide Travel Insurance. For more information on this Insurance, please visit the travel hub.