Answers to commonly asked questions about our cover
We know you may have some questions on your cover and we have made it easy for you to find some answers based on common customer questions. To save you waiting on our reply take a look below.
If your question is not answered below, please complete the form and we will respond to you by call or email within 48 hours.
What happens if I already have a trip booked?
What happens if my trip starts on or after 24 September 2025?
How can I arrange alternative travel insurance cover?
Do I need to let HSBC or Aviva Insurance Limited know about my booked trips?
Do I need to tell you if my health changes?
Can I continue an ongoing claim that’s likely to go past 23 September 2025?
What do I say if I’m asked if I’ve had insurance cancelled by a previous insurer?
Who do I contact if I need more information or to make a claim?
Not found what you're looking for?
If your query is not answered in the above questions, please send us your enquiry online below and we’ll respond to you by email within 72 hours.
Changes to your Annual Worldwide Travel Insurance
The Travel Insurance that comes with your HSBC Gold Mastercard will stop on 23 September 2025, one year after your card closes.
- You will be covered for any trips, as long as they start before 24 September 2025 (subject to policy terms and conditions).
- You won’t be covered for any trips that start on or after 24 September 2025 and will need to make alternative travel insurance arrangements.
Aviva Insurance Limited are the insurers of your Annual Worldwide Travel Insurance. For more information on this Insurance, please visit the travel hub.