RedArc
What is it?
RedArc gives you nursing advice and support right when you need it.
The time after getting a critical illness diagnosis can be very difficult. This service offers you and your family long-term practical and emotional support over the telephone from a dedicated Personal Nurse. It's completely confidential and RedArc won't pass any information to a third party without your consent.
RedArc is a non-contractual benefit Aviva can change or withdraw at any time.
This service is available to insured employees who are covered by their employer's Group Critical Illness policy.
Critical Illness Cover provides financial support and access to expert clinical help if an insured employee is diagnosed with a specified critical illness. Discover more about Group Critical Illness.
What are the benefits?
You'll get your own dedicated Personal Nurse
RedArc will assign a dedicated Personal Nurse to give you the support you need. All RedArc nurses are experienced, registered nurses with first-hand experience in looking after people with critical illnesses. They will provide long-term, one-on-one telephone support for as long as you need it.
Your Personal Nurse will help you understand your diagnosis, but they will also listen to any worries and concerns you may have and can offer advice on dealing with your situation. They aim to remove any insecurities or fears you have about what’s happening and help you understand what support is available to you.
Tailored support and therapies
RedArc nurses tailor their support to meet the needs of you and your family, such as helping you to understand your diagnosis and all its implications. They will help you prepare questions for doctors, so you can get the answers you need. They can also help you to cope emotionally.
It may be that you need more support, and if that's the case, your Personal Nurse can also arrange this, drawing on a wide range of services. For example, they can arrange a course of assessed external therapy (such as counselling, CBT, complementary therapy), or practical help at home. All of this is focused on your individual needs and circumstances.
Face-to-face second opinion
Your Personal Nurse can also arrange a face-to-face second medical opinion with a UK specialist consultant. After the consultation, you'll get a detailed report and your Personal Nurse can help explain exactly what it all means, discuss your options and next steps with you, and provide the emotional support for you and your family.
How do I get access to RedArc?
Everyone deals with a critical illness diagnosis differently, so if you want to talk you can call RedArc on:
quoting ‘AVIVA GCI’. Lines are open Monday to Friday, 9am - 5pm.
Standard call charges apply.
Recommendations and treatment advice are in line with UK NICE (National Institute for Health and Care Excellence) guidelines.
This service is available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.
