Welcome to Aviva Group Critical Illness

Without people like you, your employer wouldn’t have a business

The health and wellbeing of a company workforce is at the heart of how well a company performs. Making sure you stay healthy – both mentally and physically – is important to your employer. If you're diagnosed with a critical illness it could likely put financial strain on you and your family, this is one of the reasons why your employer has purchased an Aviva Group Critical Illness policy.

It takes Aviva to help you live your best life.

What your Group Critical Illness cover provides

With your employer’s Group Critical Illness policy, if you are  diagnosed with a specified critical illness, or you have an operation we cover, and survive for 14 days, we’ll pay you a tax-free lump sum to spend as you wish. Alongside the financial support it offers, you also get a suite of wellbeing services to help you make informed, balanced and positive lifestyle choices. If the going gets tough, this includes support services to help you cope with stress and grief.

Please be aware, Group Critical Illness isn’t a life insurance policy so does not pay out if you die or do not meet the criteria for a claim.

What's covered with Group Critical Illness cover?

What conditions are covered?

These conditions are included as standard as part of your employer's Group Critical Illness policy.

For details of what’s included in Standard cover (PDF 853KB)

However, there may be other conditions covered depending on what your employer has selected.

For details of what’s also included in Extended cover (PDF 774)

For details of your employer’s agreed cover please speak to your employer.

Children’s cover

Cover for your children is automatically included. As well as being covered for the same range of conditions and operations as adults, we also provide cover for the following child-specific conditions:

  • Cerebral palsy
  • Cystic fibrosis
  • Down's syndrome
  • Edward's syndrome
  • Hydrocephalus
  • Muscular dystrophy
  • Osteogenesis Imperfecta
  • Patau Syndrome
  • Spina bifida

The benefit also provides cover for:

  • Children's intensive care benefit, requiring mechanical ventilation for a period of 7 days
  • Loss of independent existence

What’s not covered

It’s just as important to know what we don’t cover as what we do.
For details of what’s not covered (PDF 2.6MB)

Why is Group Critical Illness cover good for you?

It creates a financial safety net for you and your family

Group Critical Illness cover provides you with a lump sum to spend on what you need; paying bills, making home alterations to help with a disability, or your recovery. And our wellbeing services mean you have tools to help you manage the emotional difficulties which you may experience following a diagnosis or operation. 

Your children have cover

As well as the conditions covered under your employer’s policy, your children are covered for nine child-specific conditions and two critical medical crises. Child cover benefit pays 25% of the value of your benefit up to a maximum of £25,000.

You have access to our Wellbeing services

Aviva’s Critical Illness cover includes access to a range of wellbeing services to help you live a healthier, happier life. Discover your wellbeing services.

These services are non-contractual benefits that Aviva can change or withdraw at any time. Terms and usage limits may apply.

These services are available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.

How do I make a claim?

It's quick and simple to make a claim if you,  or your child is diagnosed with a critical illness.

Step 1 of 3

Tell us within three months

Let us know about the illness or operation within three months of diagnosis by calling our Group Critical Illness claims team on 0800 015 7523 or complete our online claim form.

If the claim is for your child or partner, please use our online form for your partner or child.

Lines are open 9.00am - 5.00pm. Calls may be monitored and recorded.

Step 2 of 3

Provide us with some information

We’ll ask for some information about you or your child. We'll contact you directly for more information about your condition. We may also need your consent to contact the doctors involved in your diagnosis and treatment.

Once we've received your consent, we'll get in touch with the doctor or specialist treating you, or your child for more information.

Our claims team are experienced professionals who understand this can be a difficult time and will do all they can to help.

Step 3 of 3

We'll arrange payment

If we're happy that the critical illness or operation meets the insured definition, we'll arrange to pay the lump sum. We’ll make the payment directly to you for the total amount covered.

For more information on the claims process take a look at our Making a claim guide