Aviva DigiCare+ Workplace - GCI Wellbeing hub

Important information

This page is for information purposes only. Your employer will need to have registered you for Aviva DigiCare+ Workplace before you’re able to access the app and any of the below services. To find out if you have been registered for Aviva DigiCare+ Workplace, please check with your employer.

If you have been registered, you’ll either have access to the full suite of services under Aviva DigiCare+ Workplace, or just a selection. This is because your employer selects the services they would like to make available to you.

What is Aviva DigiCare+ Workplace?

We can’t predict what will happen tomorrow, but we can prepare for it today. Provided by Square Health, the Aviva DigiCare+ Workplace app can help. It puts the guidance and care you need to help detect, manage and prevent physical and mental health problems at your fingertips. It takes only a few clicks to help you look forward to a healthier future by looking after yourself today. It takes Aviva to help you live your best life.

How Aviva DigiCare+ Workplace could help you stay healthier and happier:

Helps with early detection of health-related matters
Easy to access, flexible health benefits
Helps prevent illness and allows early intervention to keep issues becoming problems
Supports you and your eligible family members with health and wellbeing issues

To find out more about each of the individual services, take a look at our Aviva DigiCare+ Workplace Employee Brochure.

Terms and conditions and the privacy policy for Aviva DigiCare+ Workplace can be viewed in-app. Aviva DigiCare+ Workplace is a non-contractual benefit Aviva can change or withdraw at any time. To be eligible for this service employees must be a permanent resident of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.

Take a look at this short video, which explains how Aviva DigiCare+ Workplace works and the services available

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Transcript for video Aviva DigiCare+ Workplace - Overview

Aviva DigiCare+ Workplace app video

Introducing Aviva DigiCare+ Workplace accessible to employees, through their employer’s Aviva Group Protection policies.

The app and services can help you detect, manage, and prevent common physical and mental health problems and help keep yourself in tip-top shape.

Easy-to access services, which put you in touch with clinical experts.

Get yourself an MOT every year with an ‘at-home’ fingerprick Health Check. Simply confirm a few measurements and a little more info, then order the kit and take the test. There’s a handy video if you need help using the kit. Then post it back to the lab, and receive a full report detailing your results.

Use the app to book an appointment to discuss your results with a private GP, or share the findings with your own doctor.

Through the app, you can also access appointments with a private digital GP, a mental health or bereavement therapist and a nutritionist. As well as arranging a Second Medical Opinion. Simply provide a basic overview of your symptoms. Then choose a date and time to suit you.

Add notes and include photos if you wish, for the clinician to review.

Choose an expert from the clinicians available. You can view their bio, check their specialism and useful information. Then join the consultation by video.

The app also gives access to more services and information.

Order a repeat prescription and have it sent to your home.

Record your medical information.

View your consultation history.

Check how many appointments are left for you to use this year.

And find answers to your questions.

Your eligible family members could benefit too. This could include your spouse or partner and eligible children. Simply add them in the app.

Other services provided by Aviva or other trusted partners are also accessible through the app.

Including helpful information on all sorts of situations with the Aviva Wellbeing Library. And access discounts on gym memberships through Get Active, and more. There’s so much support available to you, in one easy-to-use app.

Wellbeing services are non-contractual benefits which Aviva can change or withdraw at any time.

The Aviva DigiCare+ App and services are provided by Square Health. Terms and residency restrictions apply.

Aviva DigiCare+ Workplace. Find out more on your Employee Hub, speak to your employers and download the app today.

Services available as part of Aviva DigiCare+ Workplace

Health Check

Digital GP

Nutritional Consultations

Mental Health Consultations

Second Medical opinion

There may be limits to the number of times you can use the above services, please refer to the app to check your full allowances.

Aviva DigiCare+ Workplace Videos

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Transcript for video Aviva DigiCare+ Workplace - Overview

It's important for us all to look after our physical and mental health. The Aviva DigiCare+ Workplace app can help you do this, offering a range of health-related benefits. Giving access to a large network of medical professionals.

The app and services are available to employees insured under one of Aviva's Group Protection policies. And are provided by Square Health. They're noncontractual benefits that Aviva can change or withdraw at any time.

Terms and conditions apply. These can be viewed within the app and must be agreed to before use. The privacy policy can also be viewed in-app before signing up. The app and services are available to employees who are permanent residents of Great Britain, Northern Ireland the Channel Islands or the Isle of Man. There may be limits to the number of times these services can be used. Full allowances can be checked within the app.

We all know how important it is to keep on top of our health, but we don't always give it the attention it needs.

Aviva DigiCare+ Workplace offers an annual health assessment through a quick self-administered fingerprick blood test which can be taken at home and posted back to Square Health for analysis.

The test looks at 20 different health markers to help spot problems early on including the risk of diabetes, cholesterol status and liver health.

Test results are received in a personalised health report which will include any recommended courses of action. A regular health check can help keep on top of health concerns, detect issues early and prevent future health problems.

It's not always easy to get a doctor's appointment so the digital GP service helps to provide a solution for non-emergency health matters.

Available between 8am and 8pm, 7 days a week, and offers 20- minute video consultations with a registered GP. Available to you and your eligible family members, it offers medical advice and guidance and the peace of mind of being able to speak to a doctor quickly.

There's an option to view GP biographies before booking a consultation and to keep the same GP for multiple appointments. Simply complete a short section within the app to give some health background, then book the appointment.

With appointments usually available within 3 hours, it offers fast flexible access to medical advice.

Medication costs apply and if the next day at home delivery service is selected, then delivery charges will also apply.

This service is useful for everyday medical issues which normally mean a visit to the GP.

An initial diagnosis can come as a huge shock so a second opinion could offer new information and give some peace of mind.

The second medical opinion service gives access to a network of UK based clinical experts covering physical and mental health conditions.

They can provide their medical opinion on a diagnosis originally given by a primary UK treating consultant.

Aviva DigiCare+ Workplace allows you to share your second medical opinion consultations with your eligible family members. It offers face to face, telephone or in app consultations, a medical expert is then chosen based on their field of expertise or location.

Once the necessary medical records are gathered the experts will review the case and issue a report detailing their diagnosis and recommended treatment plan. A second medical opinion could offer the confidence to make important decisions about health and treatment paths.

Mental health is as important as physical health, acting quickly to prevent and detect mental wellbeing issues and getting help as early as possible can make a big difference.

Aviva DigiCare+ Workplace Mental Health Consultations offers you and your eligible family members quick access to tailored advice from qualified therapists.

Whether its workplace stress, money worries, big changes in life or other events that can affect our mental wellbeing, this confidential service can help.

Generally, within 48 hours patients can get advice from a psychotherapist or cognitive behavioural therapist by video or phone, from the privacy of their own home. It could help avoid potential NHS waiting times and private treatment costs.

Therapists provide advice and devise a personal treatment plan and if needed can signpost to further support. It also provides emotional support if faced with bereavement.

It makes good sense to establish a healthy relationship with food, nutrition affects our physical and mental health and wellbeing. Understanding more about it can help reset relationships with food and encourage long term lifestyle changes.

Through Aviva DigiCare+ Workplace, nutritionists offer advice on healthy eating plans and encourage accountability for food choices and help to break bad habits.

You have access to thirty-minute consultations with a trained nutritionist, which you can share with your eligible family members.

The nutritionist will develop a tailored personalised plan based around lifestyle factors such as sleep and stress. The advice aims to help establish relevant and achievable goals, focused around nutrition and lifestyle strategies.

For more information about our products and Aviva DigiCare+ Workplace please visit us online.

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Transcript for video Aviva DigiCare+ Workplace - Health Check video

It's important for us all to look after our physical and mental health. The Aviva DigiCare+ Workplace app can help you do this, offering a range of health-related benefits.

Giving access to a large network of medical professionals. The app and services are available to employees insured under one of Aviva's Group Protection policies. And are provided by Square Health. They're noncontractual benefits that Aviva can change or withdraw at any time.

We all know how important it is to keep on top of our health, but we don't always give it the attention it needs.

Aviva DigiCare+ Workplace offers an annual health assessment through a quick self-administered fingerprick blood test which can be taken at home and posted back to Square Health for analysis.

The test looks at 20 different health markers to help spot problems early on including the risk of diabetes, cholesterol status and liver health.

For more information about our products and Aviva DigiCare+ Workplace please visit us online.

Please enable your browser JavaScript to view the video

Transcript for video Aviva DigiCare + Workplace - Digital GP

It's important for us all to look after our physical and mental health. The Aviva DigiCare+ Workplace app can help you do this, offering a range of health-related benefits.

Giving access to a large network of medical professionals.

It's not always easy to get a doctor's appointment so the digital GP service helps to provide a solution for non-emergency health matters.

With appointments usually available within 3 hours, it offers fast flexible access to medical advice. Medication costs apply and if the next day at home delivery service is selected, then delivery charges will also apply. This service is useful for everyday medical issues which normally mean a visit to the GP.

Please enable your browser JavaScript to view the video

Transcript for video Aviva DigiCare + Workplace - Nutritional Consultation

It's important for us all to look after our physical and mental health. The Aviva DigiCare+ Workplace app can help you do this, offering a range of health-related benefits.

Giving access to a large network of medical professionals.

Through Aviva DigiCare+ Workplace, nutritionists offer advice on healthy eating plans and encourage accountability for food choices and help to break bad habits.

You have access to thirty-minute consultations with a trained nutritionist, which you can share with your eligible family members.

For more information about our products and Aviva DigiCare+ Workplace please visit us online.

Please enable your browser JavaScript to view the video

Transcript for video Aviva DigiCare + Workplace - Second medical opinion

It's important for us all to look after our physical and mental health. The Aviva DigiCare+ Workplace app can help you do this, offering a range of health-related benefits.

Giving access to a large network of medical professionals.

An initial diagnosis can come as a huge shock so a second opinion could offer new information and give some peace of mind.

The second medical opinion service gives access to a network of UK based clinical experts covering physical and mental health conditions.

They can provide their medical opinion on a diagnosis originally given by a primary UK treating consultant.

Aviva DigiCare+ Workplace allows you to share your second medical opinion consultations with your eligible family members.

It offers face to face, telephone or in app consultations, a medical expert is then chosen based on their field of expertise or location.

For more information about our products and Aviva DigiCare+ Workplace please visit us online.

Please enable your browser JavaScript to view the video

Transcript for video Aviva DigiCare + Workplace - Mental Health Consultation

It's important for us all to look after our physical and mental health. The Aviva DigiCare+ Workplace app can help you do this, offering a range of health-related benefits.

Giving access to a large network of medical professionals.

Mental health is as important as physical health, acting quickly to prevent and detect mental wellbeing issues and getting help as early as possible can make a big difference.

Aviva DigiCare+ Workplace Mental Health Consultations offers you and your eligible family members quick access to tailored advice from qualified therapists.

Whether its workplace stress, money worries, big changes in life or other events that can affect our mental wellbeing, this confidential service can help.

Therapists provide advice and devise a personal treatment plan and if needed can signpost to further support. It also provides emotional support if faced with bereavement.

For more information about our products and Aviva DigiCare+ Workplace please visit us online.

Wellbeing Library

Stress and worry can take a toll on wellbeing, wherever it comes from. The Wellbeing Library is an online library of useful content, hints and tips - including guides and tools. In the Wellbeing Library, you'll find sections offering helpful support on all kinds of situations, from family and relationships, money or work, mental or physical health conditions. Whatever's on your mind, you can find information to help you deal with it.

The Aviva Wellbeing Library is a non-contractual benefit Aviva can change or withdraw at any time. To be eligible for this service employees must be a permanent resident of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.

Customer stories

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Transcript for video Gregg's health check story

I’m Gregg Parker, I live over in Redditch with my partner Kate. We’ve got a little girl, Frankie, who’s eight, and that’s my family.

I work as a sales manager in mortgage services which I’ve done for nearly twenty years now.

I’d been having problems with my foot for a few years, getting progressively worse. It was getting to a point where roughly every three months it would keep me off my feet for about a week.

And at the time I was going to the GP to try and work out what was wrong with it ultimately.

Initially they thought it could be ill-fitting shoes, but obviously the pain kept coming back. They sent me for x-rays but that again didn’t return any results and they were looking for kind of an underlying break or fracture or something along those lines, that wasn’t the case.

When I wasn’t getting any immediate answers on the problem with my foot, I remembered through the Aviva protection cover, that I could go through the annual Health Check.

It was really easy to order the Health Check through the app, on doing so I think it asked for a couple of basic measurements and then I would send off for the kit and it arrived within a couple of days.

The test itself was pretty straightforward. It was just a pin prick on the finger, drawing a few drops of blood, which I didn’t find too bad to do at all and then that was sent back obviously for analysis. And two or three days later I got like a PDF on an email, and you can access the same thing through the app with the results.

There was different things they were testing for, and one of those was gout. Which was ultimately is what it highlighted in me being outside of the normal range.

It also gave me the option of having an online consultation with a GP to discuss the results of the test.

The consultation itself was a video call, so it felt really personable, and really easy to do. So that was about a day or two after I’d had the results back and I was having that consultation with that GP.

We all know what it’s like trying to get a GP appointment these days and that’s nothing I had to worry about, so it made it really simple.

And through conversation with that GP, and what I was telling him about the issues with my foot, and the results of the test they then advised to return to my GP with that information, which ultimately got me the right diagnosis.

So, I guess in terms of the DigiCare app, these things would cost a fair amount of money if paid for privately.

Having used it I suppose the ease, the experience, the quickness of getting the results through and how easy that was to do made it a really simple process.

I’ll be looking to do the health check annually moving forward. I have just done the recent one and obviously I guess because of the medication I’m on it was pleasing to see the gout was within the normal range, so obviously the medication is doing its job.

Without the benefit of the DigiCare app and the results of the Health Check, I guess the problems with the foot would have continued, possibly even got worse, and I’m not really sure if I’d have got to this point today, whether I’d have had a result, an outcome, and it would have started to impact on being able to work.

It seems quite a small thing, but quite a life changing thing if you consider where it could have gone.

For more information on Aviva protection products and the wellbeing services available, visit us online or speak to your financial adviser or your employer.

The Annual Health Check and Digital GP service are wellbeing services available with the Aviva DigiCare+ app, that is accessible with Aviva Protection products, and the Aviva DigiCare+ Workplace app, that is accessible with Aviva Group Protection products.

The apps and services are provided by Square Health.

They are non-contractual benefits that Aviva can change or withdraw at any time. Terms and residency restrictions apply.

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Transcript for video Marlena's story

So my name’s Marlena, and I’m 25 years old, I am a Protection Adviser and I have been advising now for just over 5 years.

I speak to my clients every single day, why they need protection and why it’s so important and one day I just thought Marlena you need to take your own advice.

Because when you are fit and healthy you just never know if it’s going to stay that way or if something’s going to happen in the future.

Usually I’m quite bubbly, I’m really outgoing, I love socialising, going out with my friends. But I just started to feel more run down.

Um, so I did think actually this is not like me. So I turned to my Doctors and I told them the symptoms that I was feeling. So, one of the symptoms was, you know, migraines, nosebleeds, just feeling like you’ve got no energy whatsoever even though I’ve just woken up.

But they did kind of say, have you considered long Covid but I just felt within myself no, this is just not right how I’m feeling so I did turn to my Aviva policy for support.

So within my policy, I’ve got an amazing benefit called DigiCare+ which includes a lot of benefits such as annual health check, a private doctors appointment and also dietician sessions.

But I just thought to myself, actually the main one that I need is the annual health check, first, which is a really quick finger prick test, and then after that I’ve had a full report come back to me within days which showed me exactly what potentially could be wrong.

And I went on my app and really quickly I managed to get an appointment, which was a video appointment with a Doctor and they were able to explain to me what the results meant.

Probably one of the biggest concerns was my white blood cells, which we didn’t understand why they were so low. I felt it was really important to go and get that checked out.

So I’ve called my Doctors just to say that I did go privately to have a look at what was going on.

After I’ve explained my results roughly they actually said OK maybe you do need to be seen by a Doctor, which really did open a lot of doors because the next day I had a blood test and they’ve said we need to go and investigate it further.

Once they referred me to the hospital, they then diagnosed me with chronic fatigue syndrome.

And obviously I felt like that was actually one of my most stressful and anxious times.

I’m quite an anxious person as it is and then knowing that actually, you might not be OK was just another level of anxiety.

So within my DigiCare+ you do also have some counselling sessions included.

It was really nice just to speak to someone and again feel like you are being heard and they are listening to you.

I feel like without that DigiCare+ I would not be able to get to the bottom of my health.

With me having such a great experience with using DigiCare+,

it makes the conversation with my client a lot better because they can really see the value of the benefit.

For more information on Aviva protection products and the wellbeing services available,

visit us online or speak to your financial adviser or your employer.

The annual Health Check and the digital GP services are wellbeing services that are available with the Aviva DigiCare+ app that is accessible with all eligible Aviva Protection products,

and the Aviva DigiCare+ Workplace app that is accessible with Aviva Group Protection products.

The apps and services mentioned are provided by Square Health.

They are non-contractual benefits that Aviva can change or withdraw at any time.

Terms, usage limits and residency restrictions apply.

It takes Aviva to help you live your best life

Your employer has chosen to take out a Group Critical Illness policy with Aviva. They will be able to let you know if you are insured by this.

Our Group Critical Illness cover gives you access to clinical help if you need it. Alongside the financial support it offers, you get access to a suite of wellbeing services to help you make informed, balanced and positive lifestyle choices, and if the going gets tough we have support services to help you cope with stress and grief.

How does Group Critical Illness work?

If you are insured, the product pays a lump sum should you be diagnosed with a critical illness or undergo an operation covered by the policy and survive for at least 14 days from the date of diagnosis or from the date of operation. This means you can worry less about the financial impact and focus on your recovery.

Please be aware that Group Critical Illness isn't a life insurance policy so does not pay out if you die and have not already met the criteria for a claim.

Our Group Critical Illness product page tells you more about the cover you have and how to claim.

Discover more about Group Critical Illness

We’re dedicated to helping you live your best life.

Need some help?

If you have any questions, please get in touch with your usual Aviva Account Manager or Financial Adviser.

For registration queries email: digicare@aviva.com