FlexPlus Travel Insurance

You can complete your medical screening on the Barclays app.

To get started, go to ‘Products’, ‘Insurance’, then ‘Travel and Breakdown’. Select whichever pack you hold, then go to ‘Manage travel insurance’ and ‘Tell us about pre-existing medical conditions’.

Alternatively, you can go to Online Banking. Go to ‘Insure’ then ‘Travel insurance’. Select your pack, then go to ‘Manage My Pack’ and ‘Tell us about pre-existing medical conditions’.

If you have told us about your medical conditions, we’ll continue to provide cover for the following:

• Pre-existing medical conditions we’ve accepted in writing
• Changes to a pre-existing medical condition that we’ve accepted in writing
• New diagnosed conditions
• New symptoms.

For trips that fall within 12 months from the date your Pack changes. We will only do this for any trips booked prior to Barclays updating your Pack.

If you book any trips after we updated your pack, you’ll need to get a pre-existing conditions upgrade to cover your medical conditions complete an online medical screening even if Aviva have previously already accepted your conditions.

No, your monthly payments will stay the same. However, you’ll need to pay a one-off fee to get a pre-existing medical condition upgrade. This will cover your medical condition for 12 months, and the fee will vary depending on the condition.

No, you can only get worldwide travel cover if you’re 79 or under. However, you can still enjoy our other pack benefits.

If you have a Travel or Travel Plus Pack, you can enjoy complete RAC breakdown cover in the UK and Europe.

If you have a Travel Plus Pack, you’ll also get: 

• Airport lounge access
• Concierge service
• Airport parking and hotel discounts.

You can still make claims for any incidents that happened when you were 79 or under. Any ongoing travel insurance claims will still be processed.

You can make a claim as the pack holder or nominated partner in the usual way.

 You can still claim for any incidents that happened in the past while you were covered, and any ongoing claims will still be processed.

Travel and Travel Plus Packs

The simplest way is to claim online.

For non-emergency travel claims, you can call us at 0800 404 6856 or +44 1603 604 964 if you’re calling from abroad.

We’re here Monday to Friday from 8am to 6pm, and Saturdays and bank holidays from 8am to 4pm.

For medical emergencies, you can call Aviva at 0800 158 2684 or +44 1603 604 976 if you’re calling from abroad. Lines are open 24/7.

Tech Pack

You can claim through the Barclays app, Online Banking, or by visiting techpackinsurance.co.uk. You can also claim through the Likewize Tech Pack app.

No, we’ll carry over all your claims so you don’t need to do anything. Even if you cancel your pack with ongoing claims, we’ll still process them.

We’ve sent you a letter to explain the changes in more detail. You can read this in the Barclays app or Online Banking by going to ‘Statements and documents’.

You’ll be covered if you live with the main pack holder, as long as there’s only two people on the joint account. You’ll automatically be selected as the nominated party on your partner’s pack, which means you can enjoy all the same pack benefits as before, but you won’t be able to make changes to the pack.

You’ll be covered if you live with the main pack holder and you meet the other eligibility requirements. To make claims yourself, your partner will need to nominate you as the nominated party. They can do this in the Barclays app by going to 'Manage my pack’ in the Barclays app or Online Banking.

We choose the person who interacts with us the most, or the youngest person covered on the pack, as the pack holder.

The pack holder and nominated partner are both covered. However, the pack holder is the only person who can cancel the pack and change the payment method. If you’re the nominated partner, you can still make claims, register devices for Tech Pack, make claims for Travel Pack and enjoy airport lounge access and concierge benefits with Travel Plus Pack. However, you can’t change the payment method or cancel your pack. You also can’t see the pack in the Barclays app or Online Banking – only the pack holder can see it.

The pack holder will need to cancel and re-open the pack to change this. The pack holder will need to re-open the pack within 14 days to keep their pack benefits and cover. We know this can be complicated and we’re looking for ways to make this easier.

Yes, we’ll let you know to complete an online medical screening in your annual pack reminder letter.

Keep in mind that the pack holder and the nominated party are both covered and can both make claims. The only difference is that the pack holder can cancel the pack and change the payment method. If you cancel it to switch this, your cover and benefits might change, depending on which pack you have.

You can read more about the changes to your cover and benefits in the Barclays app or Online Banking by going to ‘Statements and documents’.

Travel and Travel Plus Packs

If you open a new pack within 14 days of closing your old pack and you have:

• Any pre-existing medical conditions we’ve accepted in writing
• Any changes to a pre-existing medical condition that we’ve accepted in writing
• Any new diagnosed conditions
• Any new symptoms.

You’ll have cover for any trips that were booked before your new pack starts and are scheduled within 12 months of us updating your pack, as long as Aviva have previously agreed to cover the condition.

If you don’t re-open a pack within 14 days of closing your old pack, you won’t be able to benefit from the 12 months of cover. You’ll also need to complete a new medical screening when you re-open your pack.

If you book any trips after we update your pack, you’ll need to complete an online medical screening and buy a medical upgrade if you need cover for a pre-existing medical condition.

Tech Pack

You’ll keep the same benefits, as long as you open a new pack within 14 days of closing your old pack. If you open a pack after 14 days, you won’t be able to keep your old pack benefits. This means you won’t be able to claim for a cracked screen for 12 months when you re-open your pack, and your first-year excess payments will apply.

No, you’ll need to live with the pack holder to be covered. If you live at a different address, your pack will be cancelled and you’ll both need to apply for your own packs to be covered.

You can see the new terms and conditions online at any time in ‘Statements and documents’ in our app or Online Banking. Alternatively, you can visit barclays.co.uk/current-accounts/welcome-pack or call us on 0345 600 4545 to request a physical copy.