Barclays travel insurance – Pack updating

Barclays are updating their Travel and Travel Plus pack products. As part of these changes this will bring online functionality, updated product limits and more. We have created this page to help you understand the changes coming to your pack and how this affects you.

What’s changing with your travel insurance?

Barclays have told you about upcoming changes to your cover.

The date provided by Barclays in the first line of your communication is when these changes will take effect.

From that date, you will be able to manage your travel insurance online via your Barclays app or online banking.

What’s different?

Some new features of your updated Travel Insurance include:

  • The introduction of Pre-existing medical upgrades
    This means you can now get a quote online to cover your medical conditions. While you may now have to pay to cover your conditions, we’ve increased the number of conditions we’ll accept, meaning you may be able to get cover for conditions that were previously excluded.
  • The ability to get a quote for a longer trip
    This means you can now get a quote online if you’re planning a trip that goes over our standard 31-day limit. We’ve also increased the maximum number of days you can go on any single trip, up to 120 days.
  • View your travel insurance documents
    This means you can see all the documents provided by us online, even if you’ve requested a paper copy in the post. This also includes the ability to request written proof of your travel insurance for peace of mind in just a few clicks, for you and your family.

See the full list of what's changed and what it means for your cover (PDF 1 MB)

Connect with us

Do I need to do anything?

Why is my travel insurance changing?

As Barclays update your Pack, we’re giving you the ability to manage your travel insurance online, including introducing the ability to screen your pre-existing medical condition online.

Do you have any planned trips you’ve already booked?

We’ll continue to provide cover for any medical conditions you’ve already told us about and we’ve accepted in writing. Any changes to those conditions and any new symptoms developed, or diagnoses received, for trips that fall within 12 months from the date your Pack changes. We will only do this for any trips booked prior to Barclays changing your Pack. Please use the Medical Cover Trip Checker below to confirm your cover for each trip you‘ve already booked.

Want to check what that means for your holidays?

Medical Cover Trip Checker

Check what cover you have for pre-existing medical conditions by inputting your trip details below.

This Trip checker is only able to confirm cover based on the information you provide.  Please ensure the dates provided are accurate.  If the information you provide is incorrect, we may refuse to pay all or part of a claim.

You don’t need to tell us where you’re going, but remember to check Foreign, Commonwealth & Development Office advice before you go

To find out what else your Travel Insurance covers you for, you can find copies of your policy wording online.

View my new policy wording

What am I covered for?

This date is shown on the document you have received from Barclays titled: ‘We're updating your insurance pack’. Please enter the date in the format dd/mm/yyyy
This is the date you made the initial reservation with either your travel provider, accommodation provider, tour operator or cruise provider and received confirmation. Please enter the date in the format dd/mm/yyyy
This is the date you leave your home in the UK to begin your trip. Please enter the date in the format dd/mm/yyyy

Trip information

This Trip Checker is for informational purposes only and unfortunately, we are unable to send the below outcomes in writing.

To save a copy for your own records, we recommend taking a screenshot from your mobile device, PC or laptop.

You've told us your update to cover date is: {0}
You've told us you booked your trip on: {0}
You've told us your trip starts on: {0}

Based on the information you've provided, we can confirm:

You're covered for this trip

This means that for 12 months from the updated cover date you've provided above, if you need to cancel or cut short your trip or if you're unwell when you are travelling, we will cover:

  • your accepted medical conditions that we've accepted in writing
  • any new conditions and symptoms that develop

*subject to not travelling against medical advice and maximum 31 days trip duration (longer trip upgrade is available)

If you have any feedback about this tool, click here

You can manage your travel insurance online from the date your cover is updated. If you have any medical conditions that we have previously been unable to cover, we may now be able to offer you cover. You can get a quote for a pre-existing conditions upgrade from our Barclays App or Online banking - just follow the links to Manage Pack.

You're not currently covered for this trip

This means you're not covered for pre-existing medical conditions. So, if you're ill or need to cancel or cut short your trip because of a pre-existing medical condition, then you won't be covered

You will need a pre-existing conditions upgrade to cover this

If you have any feedback about this tool, click here

You can manage your travel insurance online from the date your cover is updated. If you have any medical conditions that we have previously been unable to cover, we may not be able to offer you cover. You can get a quote for a pre-existing conditions upgrade from our Barclays App or Online banking - just follow the links to Manage Pack.

You'll be covered for this trip until {0}. After this date, you would need a pre-existing conditions upgrade to continue this cover up to and including your trip

If you need to cancel your trip, we will cover:

  • your accepted medical conditions that we've accepted in writing
  • any new conditions and symptoms that develop
  • If you have any feedback about this tool, click here

*subject to not travelling against medical advice and maximum 31 days trip duration (longer trip upgrade is available)

You can get a quote for a pre-existing conditions upgrade 30 days before your cover ends from your Barclays app or Online banking, just follow the links to Manage Pack.

Back to Customer Support

If you don't currently have any trip booked, there is nothing for you to do just now. For any new trips you book after your pack is updated, you'll need a pre-exisiting conditions upgrade if you want cover for your pre-exisiting medical conditions.

How can I service digitally?

You’ll be able to service you travel insurance from the date the changes will take effect which Barclays will have confirmed to you in writing. 

From that date, you can view your Travel Pack and ‘Manage Travel Insurance’ from your Barclays app or you can ‘Manage Pack’ by logging into your online banking.

This will give you access to get a quote for your medical conditions, request proof of your insurance, chat to us online and much more.

Get support straight away

  • Our online assistant is the quickest way to get in touch.
  • It can answer questions about your policy.
  • If you need to call, it gets you to the right phone number.
Help and support "Get help and support here"

Frequently asked questions

Where can I find more information about the changes?

I have a pre-existing medical condition. Will my cover change when my pack is updated?

Can I still get travel cover on the new pack if I’m 80 or over?

View all FAQs "View all FAQs here"

Travel Pack and bank account

Do you want to cancel or change pack?

To cancel your Barclays Travel Pack or to change to another Pack type, you can ‘manage pack’ online or via your app. Once you cancel, you will be able to start a new application for the new pack you want.

Are your pack details up to date?

If you’ve spotted that the details on your Barclays Travel Pack are incorrect such as your address, partner’s name or date of birth, you’ll need to contact Barclays to update your account details. You can call Barclays on 0345 6004 545.

RAC breakdown

Where can I speak to the RAC?

Queries:
0330 159 0360
rewards.rac.co.uk/barclays/terms-and-conditions

Breakdown in the UK, Guernsey, Jersey or the Isle of Man:
0800 051 2298

Breakdown in Europe:
+44 161 452 3205

Airport lounge

Travel Plus Pack only

Where can I discuss airport lounges?
0333 220 5599
barclays.dragonpasspremierplus.com

Hotels and Parking:
0134 285 9548
www.partners.aph.com/tplus

Concierge Service:
0207 479 2754

Contact us

Claims

Medical emergencies (UK)

0800 158 2684

Medical emergencies (abroad)

+44 1603 604 976

Lines are open 24 hours a day

Travel assistant (UK)

0800 158 2687

Travel assistant (abroad)

+44 1603 604 986

Lines are open 24 hours a day

Customer services

During business hours

Use our virtual assistant to get the help you need.

Chat with us "Visit our virtual assistant page during business hours"

Outside of business hours

Send us an enquiry online and we'll get back to you.

Email us "Use our email form outside of business hours"

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