The Aviva Line Manager Toolkit: Mental Health helps you spot the warning signs of poor mental health, identify reasonable adjustments and manage professional boundaries. It also empowers you to feel more confident in having supportive conversations with team members, so you can address issues before they become more serious.
Please read the information below with care, so that you can find out more about the way the LIne Manager Toolkit works and the terms and conditions that apply to it.
If you have any questions, please contact our Wellbeing Support team who will be pleased to explain more.
Terms and conditions
These Terms and Conditions (the “Terms”) govern your use of the Aviva Line Manager Toolkit: Mental Health website (the “Line Manager Toolkit”) which is an added benefit offered alongside an Aviva private medical insurance policy, healthcare trust scheme, group income protection policy, group critical illness policy, group life policy, group personal accident policy or a business travel insurance policy (each a “Scheme”) purchased by your employer and provided by Aviva Health UK Limited and/or Aviva Insurance Limited and/or Aviva Life & Pensions UK Limited each and together as applicable, (“Aviva” and “we”, “us” or “our”).
Access to the Line Manager Toolkit is not available separately to the Scheme.
Please read these Terms carefully before using the Line Manager Toolkit. By clicking “Accept and continue” you are indicating that you have agreed to be bound by and accept these Terms. If you do not agree to any of these Terms, please do not use the Line Manager Toolkit.
1. Access to the line manager toolkit
Access to the Line Manager Toolkit is only permitted if you reside in the UK, the Channel Islands or the Isle of Man. The Line Manager Toolkit should not be accessed from outside the UK, the Channel Islands or the Isle of Man.
In order to be eligible to access the Line Manager Toolkit, you must be (i) aged 16 or over; (ii) be a current employee of a company with an active Scheme and (iii) have been invited to access the Line Manage Toolkit by your employer. However, you do not yourself need to be insured under your employer’s Scheme (or under any other policy with us or our group companies) in order to be eligible to access the Line Manager Toolkit.
Please note that, if you access the Line Manager Toolkit and are also insured under your employer’s Scheme, your dependants and spouses/partner are not eligible for access to the Line Manager Toolkit (even if they are covered by your employer’s Scheme) and you are not permitted to share the url or any content from the Line Manager Toolkit with them.
You will no longer be permitted to access the Line Manager Toolkit if you are no longer employed by a company which has an active Scheme as described above.
2. The toolkit
You understand and accept that the Line Manager Toolkit is designed to:-
- Provide generic guidance for line managers on how to support and manage employee mental wellbeing in the workplace.
- Offer practical advice on how to spot changes in mental wellbeing, approach conversations with employees about their mental health and signposting to support agencies or services.
You understand and accept that the Line Manager Toolkit does not constitute:
- personalised or targeted health or medical advice for line managers to pass on to their employees.
- health or medical advice for the treatment of specific acute or chronic mental health conditions (such as depression, anxiety etc). See section 5 for further details.
- a replacement for any existing treatment pathways in place for managing mental health such as mental health pathways, or occupational health services, including but not limited to those at your workplace.
3. Intellectual property rights and licences
All text, software, music, sound, photographs, graphics, video, page layout and design or other material and content contained in the Line Manager Toolkit or information presented through the Line Manager Toolkit by us is protected by us or our licensors copyright, trademarks, service marks, patents, or other proprietary rights and laws.
The Aviva trademarks and logo, and other trademarks indicated in the Line Manager Toolkit are trademarks of us and our licensors or our and their affiliates.
Except as we or our licensors may expressly authorise in writing, you agree not to modify, copy, reproduce, republish, upload, post, transmit, rent, loan, sell, lease, license, sub-license, create in any way derivative works from the Line Manager Toolkit in whole or in part.
Where you are permitted to download content from the Line Manager Toolkit, you are only permitted to distribute such content to persons employed by the company for which you work.
You agree not to modify our software in any manner or form, or to use modified versions of our software, whether or not for the purpose of obtaining unauthorised access to the Line Manager Toolkit.
You agree not to access the Line Manager Toolkit by any means other than through the interface that is provided by us and you agree not to share (i) the invitation to use the Line Manager Toolkit or (ii) the url accessible after agreeing to these Terms with anyone else.
4. Disclaimer
The Line Manager Toolkit is not a medical device or service. Information provided within the Line Manager Toolkit is for informational purposes only. It does not constitute professional health or medical advice and is not meant as a substitute for the advice of a doctor or other health professional, including other qualified mental health care professionals, and should not be treated or relied upon as such. You understand and agree that the information available on or through the Line Manager Toolkit is not to be used for diagnosing or treating a mental health condition.
The third party organisations signposted in the Line Manager Toolkit may not all be available in the Channel Islands and/or the Isle of Man. If you are resident in the Channel Islands or Isle of Man you should speak to your HR department for guidance on suitable organisations available to you for support.
Always seek and/or advise others to seek the advice or guidance of a doctor or other qualified mental health care professional regarding any questions you or others may have regarding a mental health condition. Never disregard professional health advice or delay in seeking it/advising others to seek it because of something you have read on the Line Manager Toolkit which is only designed as generic guidance.
To the maximum extent permitted by law, your use of the Line Manager Toolkit is at your sole risk, and the Line Manager Toolkit is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties, express or implied, in relation to your use of the Line Manager Toolkit including, but not limited to any warranties: (a) of fitness for a particular purpose, (b) of satisfactory quality, (c) of accuracy, reliability, completeness, or timeliness of the material, services, software, text, graphics, and links available through the Line Manager Toolkit, (d) that the Line Manager Toolkit will meet your requirements, (e) that the Line Manager Toolkit will be uninterrupted, timely, secure, or error-free, or (f) that the results that may be obtained from the use of the Line Manager Toolkit will be accurate or reliable.
5. Limitation of liability
Subject to the following and to the maximum extent permitted by law, we and our licensors shall not be liable for any losses, damages or disappointment, whether these arise directly or indirectly as a result of your use of the Line Manager Toolkit, and whether under contract or tort (including negligence), resulting from the use or the inability to use the Line Manager Toolkit or any other matter relating to the Line Manager Toolkit. We do not limit or exclude our liability for personal injury or death caused by our negligence, for fraud or for any other liability which cannot be legally excluded or limited.
6. General
We may in our sole discretion and at any time stop providing the Line Manager Toolkit, or any part of it, with or without notice. We shall not be liable to you or any third party for any termination of your access to the Line Manager Toolkit. We also reserve the right to amend or modify the content at any time. Content which is downloaded will be up to date and accurate at the date it was published. Please be aware of the publication date when the content is downloaded to ensure materials are up to date.
No personal data will be collected, processed or stored by using the Line Manager Toolkit. Aviva may receive reports on website usage and survey responses (if completed), comprising aggregated and anonymised data which may be shared with your employer.
Please contact your HR department if you have any queries about the application or use of the Line Manager Toolkit. If you have any queries or issues regarding the Line Manager Toolkit, please contact us at: avivawellbeinghelp@aviva.com or 0800 092 4372 (Monday to Friday, 9am to 5pm – excluding UK bank holidays). Calls may be monitored and/or recorded. Charges may apply for calls outside the UK.
The laws of England and Wales shall govern the use of the Line Manager Toolkit and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the English Courts.
If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
No failure or delay by us or you to exercise any right, power or remedy will operate as a waiver of it nor will any partial exercise preclude any further exercise of the same, or of some other right, power or remedy. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such term or any other term.
We may update these Terms from time to time without notice to you by amending this page, which you will be required to read and accept each time you access the Line Manager Toolkit. Please check the Terms displayed each time to ensure you understand the terms that apply to your access at that time. If you do not accept the updated Terms, you agree to cease using the Line Manager Toolkit.