Aviva DigiCare+ Workplace
The Aviva DigiCare+ Workplace app puts the guidance and care your insured employees need to help detect, manage, and prevent physical and mental health problems at their fingertips.
The app gives your employees access to:
- An annual Health Check
- Digital GP appointments
- Mental Health Consultations
- Nutritional Consultations
- Second Medical Opinion
Benefits to your business
- Supports a wellbeing agenda
- Could help reduce sickness and absenteeism
- Could help improve the health and wellbeing of your workforce
- Helps your business stand out from the crowd, attract, and retain talent
Benefits to your employees
- Helps prevent, detect, and manage common health problems
- Easy to access, flexible health benefits
- Supports your employees and their eligible family members
What services are available through the app?
Annual Health Check
Digital GP
Mental Health Consultations
Nutritional Consultations
Second Medical Opinion
More about the Aviva DigiCare+ Workplace app and services
The Aviva DigiCare+ Workplace app and services are non-contractual benefits which Aviva can change or withdraw at any time.
The app and services are provided by Square Health.
There may be limits to the number of times employees or eligible family members can use the services, allowances are shown within the app.
Terms apply.
The app and services are available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.
For more information on all of the services take a look at our Aviva DigiCare+ Workplace Employer Brochure.
Increased allowances for multi-product holdings
If you hold more than one Group Protection policy, then the service allowances are increased for Digital GP, Mental Health and Nutritional Consultations.
- Two policies – double the services
- Three policies – triple the services
To activate the increased allowances, you must upload employee details to the Square Health employer portal for each product held. See the ‘How to give your employees access’ section below for upload information.
Other services accessible through the app
Wellbeing Library
Get Active lifestyle discounts
More about these services
These wellbeing services are non-contractual benefits which Aviva can change or withdraw at any time. They are available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of man.
This video explains the services available with Aviva DigiCare+ Workplace:
Transcript
People make businesses work so if employees aren't in good health, neither is the business. The Aviva DigiCare+ Workplace app offers a range of health-related benefits to help make a difference to employees and businesses.
Giving access to a large network of medical professionals.
The app and services are available to employees insured under one of Aviva's Group Protection policies.
And are provided by Square Health. They're non-contractual benefits that Aviva can change or withdraw at any time.
Privacy policy and terms and conditions apply.
We all know how important it is to keep on top of our health, but we don't always give it the attention it needs.
Aviva DigiCare+ Workplace offers insured employees an annual health assessment through a quick self-administered fingerprick blood test which can be taken at home and posted back to Square Health for analysis.
The test looks at 20 different health markers to help spot problems early on including the risk of diabetes, cholesterol status and liver health. Test results are received in a personalised health report which will include any recommended courses of action. A regular health check can help keep on top of health concerns, detect issues early and prevent future health problems.
It's not always easy to get a doctor's appointment so the digital GP service helps to provide a solution for non-emergency health matters.
Available between 8am and 8pm, 7 days a week, and offers 20-minute video consultations with a registered GP. Available to insured employees and their eligible family members, it offers medical advice and guidance and the peace of mind of being able to speak to a doctor quickly.
There may be limits to the number of times employees can use this service, they can check their full allowances within the app.
There's an option to view GP biographies before booking a consultation and to keep the same GP for multiple appointments. Simply complete a short section within the app to give some health background, then book the appointment.
With appointments usually available within 3 hours, it offers fast flexible access to medical advice. Medication costs apply and if the next day at home delivery service is selected, then delivery charges will also apply. This service is useful for everyday medical issues which normally mean a visit to the GP.
An initial diagnosis can come as a huge shock so a second opinion could offer new information and give some peace of mind.
The second medical opinion service gives access to a network of UK based clinical experts covering physical and mental health conditions. They can provide their medical opinion on a diagnosis originally given by a primary UK treating consultant.
Aviva DigiCare+ Workplace allows employees to share their second medical opinion consultations with their eligible family members. It offers face to face, telephone or in app consultations, a medical expert is then chosen based on their field of expertise or location. There may be limits to the number of times employees can use this service, they can check their full allowances within the app.
Once the necessary medical records are gathered the expert will review the case and issue a report detailing their diagnosis and recommended treatment plan. A second medical opinion could offer the confidence to go ahead and make important decisions about health and treatment paths.
Mental health is as important as physical health, acting quickly to prevent and detect mental wellbeing issues and getting help as early as possible can make a big difference. Aviva DigiCare+ Workplace Mental Health Consultations offers employees and their eligible family members quick access to tailored advice from qualified therapists. There may be limits to the number of times employees can use this service, they can check their full allowances within the app.
Whether its workplace stress, money worries, big changes in life or other events that can affect our mental wellbeing, this confidential service can help.
Generally, within 48 hours patients can get advice from a psychotherapist or cognitive behavioural therapist by video or phone, from the privacy of their own home. It could help avoid potential NHS waiting times and private treatment costs.
Therapists provide advice and devise a personal treatment plan and if needed can signpost to further support. It also provides emotional support if faced with bereavement.
It makes good sense to establish a healthy relationship with food, nutrition affects our physical and mental health and wellbeing. Understanding more about it can help reset relationships with food and encourage long term lifestyle changes.
Through Aviva DigiCare+ Workplace, nutritionists offer advice on healthy eating plans and encourage accountability for food choices and help to break bad habits. Employees have access to thirty-minute consultations with a trained nutritionist, which they can share with their eligible family members. There may be limits to the number of times employees can use this service, they can check their full allowances within the app.
The nutritionist will develop a tailored personalised plan based around lifestyle factors such as sleep and stress. The advice aims to help establish relevant and achievable goals, focused around nutrition and lifestyle strategies.
For more information about our products and Aviva DigiCare+ Workplace please speak to your usual Aviva contact or visit us online.
How to give your employees access
It’s easy– just follow these simple steps.
1. Email the below information to digicare@aviva.com or get in touch with your usual Aviva contact.
- Scheme name
- Scheme number
- Employer name (the ‘employer’ is the main contact at the company who will manage the app registrations)
- Employer email address
- Employer telephone number
- Product activation date (the earliest date on which you’d like employees to receive an invite to download the app)
2. Aviva will check the information and pass it to Square Health.
3. Square Health will email the employer, giving them access to the Square Health Customer Portal.
4. The employer loads the work email addresses of the insured employees into the portal. They can do this via a Microsoft Excel CSV file, it usually takes around 20 minutes. You can find more information on the email upload process and the portal in our Customer Portal guide.
The employee email addresses are only shared with Square Health and only for the purpose of inviting employees to download the app and keeping them up to date with app and service information. View our data protection guide for information.
The Customer Portal guide also explains how to add and remove access for new joiners and leavers and explains how to give your employees access if they don’t have work email addresses.
5. Your employees will receive an email from Square Health inviting them to download and log in to the app.
6. The employee initially logs in to the app with their work email address. They can change this to a personal email address once logged in. Employees will need to agree to the terms and conditions and the privacy policy within the app to access the services.
If you need help, get in touch with your usual Aviva contact or email groupprotectionsalessupport@aviva.com
The app is compatible with most iOS and Android mobile devices. Mobile data charges may apply.
Prefer to pilot it first?
If you’d prefer to test the water and roll the app and services out to a few of your insured employees first, you might want to consider a pilot.
Follow the process above, loading only the chosen employee’s data into the portal and ask the pilot group to make use of some of the services such as the Health Check and Digital GP access.
You’ll then have an engaged group of employees who can help you promote the benefits to your workforce when you roll it out to the remaining employees.
Promoting the app and services
Here are plenty of promotional materials to help you shout about the app and services and help make sure your employees are making the most of the benefits available.
Need some help?
If you have any questions, please get in touch with your usual Aviva Account Manager or Financial Adviser.
For registration queries email: digicare@aviva.com